Here is everything you will need to know about working with SC.Digital.
Hi there! Sarah here.
I just wanted to give you a big, warm welcome and tell you I am so excited to begin working on your project! I promise to give you my very best work, but in order to do that I need a little help from you. This page will tell you exactly what I need you to do before the project begins and provide you with a few tips and tricks to help you help ME design my best work yet for your amazing business. Because guess what? You deserve it.
On this page you’ll find:
A few boundaries I like my clients and I to stick to during the project.
A look at my design process, so you’re always kept in the loop and know what’s happening next.
The homework I need you to complete and the files I need from you before your project begins.
A quick 4 minute video that’ll teach you how to use my project management system throughout the design process.
A little info on our deadlines and my payment policy.
Some easy guidelines to help you provide really helpful feedback on your designs.
A list of some frequently asked questions my clients ask me.
And lastly, a look at what happens next after you’ve handed in your homework.
You just made the BEST decision to invest in a professional design. But I know you may be feeling nervous about that decision.
I want to assure you that you have nothing to feel anxious about.
Professional web & brand design makes you look and feel like a pro in your industry. It converts more email subscribers on your website. It converts more customers and clients. And it helps those clients and customers TRUST your brand more.
Now, I know you may not have worked with a designer before so maybe you’re concerned about our project. But don’t worry, you have nothing to fear. Here’s what a recent client has to say about my process:
Go through this page and if you have any questions at all, just shoot me a message!
Communication & Timelines
My work hours: Tuesday-Thursday between 10am-5pm and Fridays from 12pm-4pm.
Communication hours: Tuesday-Friday between 10am-4pm
Meeting Days: Tuesdays & Wednesdays from 12pm-4pm and Fridays from 3pm-4pm
To help keep your project on track to finishing on time, please provide feedback on your designs within 3 business days of receiving them. You will see your feedback deadline times in our project manager, Asana.
I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.
Our process will be very clearly outlined in your Asana dashboard based on the deliverables we decided on in our previous conversations and contract. We'll start with the discovery phase, which requires a little bit of homework on your end like questionnaires and sending us materials that we'll need for your project.
Then we'll move on to developing your brand identity, website, marketing strategy, or maybe even all three! If your project includes a brand + web design, we will start with the brand design before moving on to the website. Every single detail will be outlined in your Asana project.
After we finalize your project and the final payment is submitted, we'll send over all of the final files we told you about in the contract. These files will be sent via Google Drive and we recommend saving them to your own Drive, computer, and an external hard drive just in case.
Project Management Training
Now you’re booked in my schedule, we’ll stop using email and instead start using my project management tool, Asana. A project management tool is a secure space online where we have have conversations, share files, set reminders, and create to-do lists. Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!
Don’t worry – you won’t need to pay for this tool and it’s not hard to use. Watch the video below to see a 4-minute tutorial on how to use it!
I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs. As soon as our project starts, you will see the days that we have set aside for your feedback submissions. Like I said earlier, if any of those dates do not work for you just let us know and we will adjust them. If we do not receive feedback by your deadline date, we're going to assume that you dig what we've created and we'll start work on the next phase. Here are a few tips on providing awesome feedback:
- Try and use bullet points to break up your feedback.
- Use headers to organize your feedback.
- Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.
- Post your feedback as a comment on the relevant Asana discussion instead of emailing me directly. Back and forth emails can get tiring but communicating in Asana is a breeze!
- If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.
Your payment policy will be clearly outlined in our contract and invoice in your Client Portal, so it may differ from what I have shared below. But typically, my payment policy goes as follows:
A non-refundable 30% deposit is due to book your spot in my schedule.
35% is due the day before we start your project.
35% is due when the project is complete but before I hand over your final files.
As outlined in my contract, if your first 30% payment is late, I can put your project on hold. We can restart the project at a later date but a Rescheduling Fee will be charged.
Your final payment is due 14 days upon receipt. If payment has not been made by the 14th day, a 1.5% interest will be added every day until your payment has been completed, starting on the 15th day.
Frequently Asked Questions
Will my new site be on page one of Google?
Not yet. It takes time and good search engine optimization (SEO) to achieve this. However, your site will be optimized for search engines and over time could get on the first page of Google for search terms related to your business.
Will you show me how to update the site myself?
Absolutely! At the end of your project, I offer a complimentary Zoom Training Session to help you learn how to manage and update your own website.
Will you send me the fonts you used?
In short, no. I own the licenses to the font files I use in your project. However, if you’d like to purchase these fonts, just let me know and I can get that sorted for you!
Will you send me the editable design files?
These files are not included in the project. You will receive .eps, .png, and .jpeg files (or whichever is applicable for each design) at the end of our project when the final payment has been received.
What I need from You
Now, let's start your project! After you’ve completed everything in the Homework section of your Asana Project, we’re all set to begin your project! Click here to set up an optional 30 minute call where you can ask any last-minute questions you may have before your project starts. I look forward to working with you!